Reaching out for the first time is often the hardest part. Here’s exactly what happens after you do, so there are no surprises.
1. You get in touch
Fill in the contact form or give us a call. We'll ask a few basic questions — who needs support, roughly what kind, and the best time to reach you.
2. A no-pressure phone conversation
One of our care coordinators calls at a time that suits you, to understand the situation in more depth. There's no obligation and no sales pitch — just an honest conversation.
3. An in-person assessment
If it makes sense to continue, we arrange a visit to meet your loved one at home, understand their routine, and identify what support would genuinely help.
4. A tailored care plan
We put together a care plan around real needs and preferences — how many hours, what kind of support, and which of our caregivers would be the best match.
5. You decide, in your own time
You review the plan and decide whether to go ahead. If your circumstances change later, the plan can be adjusted — nothing is fixed in stone.
The assessment itself is free and comes with no obligation — it exists so you can make an informed decision, not so we can make a sale.